Frequently Asked Questions
As a registered PRO, you will recieve notifications of existing/current service request containing a link to allowing access to review a request of your choice.
PRO means Service provider.
We take such matters seriously and look into individual cases thoroughly. No refund will be given in event of use of expired and fake products, dissatisfaction from client with photo proof of unprofessional finishing and theft with proof.
Refer the customer back to the office with proper details of the transaction history.
You need to check your email address very well if it is correct.
Guarantors, Driver’s license, Awards documents, Passport, Company registration documents and video of past work.
USH promise to provide security track on both client and PRO's.
It might be that your subscription has expired, or you Kindly go to your Business profile to verify your phone number, address and other information as required.
You can sign up for more than one services, however, they have to be under the same category.
To report a Client, go to the Menu tab at the top-left corner of the page, click on “Placed Quotes”. You will be shown a list of Clients you’ve sent Quotes to… click on the Customer’s name and report.
Search for the service of interest using the searchbox.
Kindly fill the feedback/complaint form clearly stating details with photo proof if possible.
As soon you have accepted quote, tap on pay and make payment from your in-app wallet.
. No, you have the option of selecting whichever PRO’s quotation you want, base on the star rating, pricing and other information on the PRO's profile.
To deposit via paystack, please ensure that you’re using a MasterCard.
Before, Proceed to make payment immediately after accepting a PRO’s Quote. To make payment, Click on the “Pay” button.
Yes, you do. For premium experience on the USH platform, simply download the Urban Service Hub mobile app available on both Google play store and the iOS app store.
Click the menu tab at the top-left corner of the app homepage and make a selection.
Yes, you can. As soon as you receive a Quote from a PRO, the in-app messaging service activates immediately and you can send messages.
Yes, you do. Making payment solidifies your service request.
Click on the “Pay” button that comes up after you’ve accepted a PRO’s Quote
Rewards can be earned by redeeming bonus in Customer, PRO & Vendor wallet. To bonus, invite a friend via email or refer using unique USH user ID
Urban Service Hub, we revolutionize how people find and sell services online and our mission is to make finding professionals as easy as possible by just answering few questions
You are required to upload files with recommended specification (jpeg, doc, pdf) so as to enable easy upload of the file.
Delete your vendor account and register as a PRO.
Subscription is what validates your registration as a vendor or a PRO. USH subscription plans range from monthly (which is valid for 30 days from day of payment), quarterly, bi-annually or annually.
Urban Service Hub is the bridge that connects Clients to trustworthy Professionals. You tell us what you need to get done and we present you with an array of Professionals to pick from…
Yes. With high level of professionalism and guaranteed security.
You can either make provisions for the materials needed or you can leave it up to the PRO. Your preference(s) should be clearly spelled out for the PRO during negotiations.
uninstall and re-install the USH app in your android and iOS app. Please note - Your login details still remain. just login with your details and continue from where you stop.
This is a provision made by Urban Service Hub where ALL payments pass through, i.e., PRO's are paid for services rendered through their Wallets and you pay for Service Requests through your Wallet.
You can fund your Wallet via Wire transfers or Paystack.
Kindly send an email to USH with the reference number (e.g; trx_wk2p63q0) and date of transaction.
You get service request through the app notification, email and SMS. Request will be sent to vendors on the categories of service customer has requested for.
A maximum of ten(10)
The PRO will not receive Service Request
You need to use a Mastercard for Paystack to go through, instead use the Wire-transfer via Bank